All of our parts are designed for custom use. Prices are subject to change without notice. It is the sole and exclusive responsibility of the end user to determine the suitability of the product for his/her use. The user shall assume all legal, personal, and injury risk, liability, and all other obligations, duties, and risks associated there within.
All items are shipped via USPS Mail. International shipping for Canada is also USPS Mail. Most items will ship within 24 hours from order placement and payment received, excluding custom parts or shipping information issues.
All claims due to damage or loss in transit must be made immediately with the carrier upon receipt of shipment. If you find that your parts arrived in damage condition all original packaging material (box and other materials must be saved to make a proper damage claim). All other claims must be made within 3 working days of receipt.
Any returned product must be assigned a Return Merchandise Authorization ("RMA") number by Custom Rider before shipment and must be returned in accordance with Custom Rider's then current RMA procedures. Customer may contact Custom Rider to obtain assistance in obtaining an RMA, and must provide proof of purchase when asking for such assistance. For warranty claims, customer must return the complete product to Custom Rider to be eligible for coverage under this warranty. Any product returned without an RMA number, or any product that has been disassembled (except under the direction of Custom Rider) will be refused and returned to customer at customer's expense. Any product that has been assigned a RMA number must be returned in the same condition as it was received from Custom Rider to the address designated by Custom Rider, freight pre-paid, in packaging sufficient to protect the contents thereof and with the RMA number prominently displayed on the outside of the box. Customer is responsible for insurance and risk of loss with respect to returned items until they are properly received by Custom Rider. A product issued a RMA number must be returned within ten (10) days after issuance of the applicable RMA number. Failure to compliy with these terms will void all warranties.
Absolutely no refunds or exchanges will be made for custom ordered parts, misapplication, or misuse of parts after receipt. Cancellations will result in full forfeiture of your deposit. No returns for custom built parts.
Electronic Cruise Control Kits:
Electronic Cruise Control Kits cannot be returned or exchanged once the shipping container is opened.
There will be a 20% restocking fee on all returned items. All returned items may be subject to re-polishing or repair fee.
All products manufactured by Custom Rider are warranted to be free from defects in workmanship and material for a period of one year from date of purchase. Custom Rider is not responsible for failure of any product that results from misuse, modification, improper installation, or used for racing or competition purposes. Further, the foregoing warranties will be void if customer disassembles any product except as authorized by Custom Rider for the purpose of troubleshooting. We reserve the right to inspect all products returned to Custom Rider for conformance to our stated warranty policy before replacement or repair. Custom Rider shall be liable only for the value of the item warranted and not the cost of paint, installation, or removal. Corrosion due to salt spray is not covered by the warranty. The warranties herein are exclusive and there are no warranties which extend beyond the description on the face hereof, including any implied warranty of merchantability and liability for consequential damages. No warranties of fitness for particular purpose have been made in consideration of this sale. The warranty set forth in this section will terminate upon customer's sale or transfer of the product to a third party.
Our Commitment to Privacy:
Your privacy is important to us. To better protect your privacy we provide this notice explaining our online information practices and the choices you can make about the way your information is collected and used. To make this notice easy to find, we make it available on our homepage.
Information We Collect:
This notice applies to all information collected or submitted on our website. On some pages, you can order products, make requests, and register to receive materials. The types of personal information collected at these pages are: Name, Address, Email, Phone Number, Credit/Debit Card Information (etc.).
How We Use the Information:
We use the information you provide about yourself when placing an order only to complete that order. We do not share this information with outside parties except to the extent necessary to complete your order. We use return email addresses to answer the email we receive. Such addresses are not used for any other purpose and are not shared with outside parties. Finally, we never use or share the personally identifiable information provided to us online in ways unrelated to the ones described above.
Commitment To Data Security:
To prevent unauthorized access, maintain data accuracy, and insure the correct use of information, we have put in place appropriate physical, electronic, and managerial procedures to safeguard and secure the information we collect online.
How You Can Access or Correct Your Information:
You can access all your personally identifiable information that we collect online by managing your profile or contacting us. We use this procedure to better safeguard your information. You can correct factual errors in your personally identifiable information by sending us a request that credibly shows error. To protect your privacy and security, we will also take reasonable steps to verify your identity before granting access or making correction.
Should you have any other questions or concerns about any of these privacy policies, you may contact us via email.
All materials contained on this site are protected by the United States copyright law and may not be reproduced, distributed, transmitted, displayed, published or broadcast without the prior written permission of Custom Rider. Unauthorized use of materials contained on this site is in violation of federal copyright law. Violators will be prosecuted to the fullest extent of the law.